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You built a great business. The back office is starting to crack.

We help $2M–$20M service businesses find and fix the operating gaps that slow cash, hide margin leakage, create manual work, and keep too many decisions running through the founder.

Book a 20-min fit call →See Your Number

Not sure yet? Take the 90-second readiness check →

Core Offer

The Cash & Capacity Assessment

For $2M–$20M service businesses that are growing but losing time, margin, and visibility to manual workflows.

Find where cash is delayed, margins leak, work gets duplicated, and systems stop supporting the business.

Book a 20-min fit call →How it works ↓
What we hear

The systems that got you here aren't built for where you're going.

Revenue is steady. The team is good. But cash is delayed, margins leak, work gets duplicated, and systems stop supporting the business. Sound familiar?

01 / CASH

Invoices crawl out the door.

Print, mark up, retype, send. Completed work does not become cash fast enough.

02 / CAPACITY

The office is drowning in admin.

Job notes, receipts, approvals, status updates, and follow-ups live across too many places.

03 / MARGIN

Margins are hard to see.

Labor, rework, scope changes, and non-billable drag show up too late to fix.

04 / KEY-PERSON

If one person is gone, it stalls.

The business depends too much on memory, escalation, and founder involvement.

The picture we draw

Here's how a typical job actually moves through a $5M commercial trade business today.

Six stages and one founder on the critical path. The assessment produces a version of this for your business — with the actual handoffs, owners, and tools labeled.

How it works

Earn the next step. Every time.

No long contracts before we understand the problem. Each step is earned by clarity, fit, and useful work.

01 / FREE · 20 MIN

Intro Call

We talk through what is broken and whether this is the right fit. If it is not, I will say so.

02 / CORE OFFER · 2–4 SESSIONS

Assessment

Working sessions with the people who run the business. We map how work moves from sales to billing to cash, then identify the gaps slowing the business down.

03 / FIXED FEE · WRITTEN

Proposal & Plan

If the assessment surfaces work worth doing, you get a phased proposal. Scope, timeline, price, and priorities are clear.

04 / PHASED · 30/60/90

Build & Operate

We build the systems, train the team, and make sure the process works in the business, not just on paper.

Software only helps after the workflow is clear. The assessment determines what should be fixed, automated, integrated, or left alone.

See the assessment in detail →

Recent engagement · Anonymized

A $5M Boston-area commercial trade business. Eight weeks. Phase 1.

$130–160KEstimated annual opportunity
850+ hrsAdmin and management time identified
2 wks → 48 hrsInvoice turnaround target
5–6 mosEstimated payback window

Family-run commercial trade business. Strong reputation, steady demand, and real operating complexity. The assessment found that the biggest opportunity was not more selling. It was compressing the path from completed work to invoice, reducing manual admin, and giving ownership visibility into what was stuck, aging, or at risk.

See your number

See what your back office is costing you.

Estimate how delayed invoicing, manual admin, and scattered handoffs may be affecting cash, margin, and management time.

Annual revenue$5M
Across all entities and service lines
Days from job done to invoice sent14
Most operators we see land between 10–21
Staff/admin hrs/week22
Chasing status, rekeying, matching receipts, reconciling work
Owner/founder hrs/week8
Routine follow-up, escalation, and approvals
Annual opportunity$117K
Hours/year recovered1,092
How we got here
Cash recovery$31,500
Slow invoicing typically leaks $100K/yr in write-offs and stretched collections. We recover ~40% of that, scaled to your current invoice speed (79% of full).
Admin time recovered$28,028
801 admin hrs/yr returned to the business, valued at $35/hr blended.
Management time recovered$43,680
291 founder/owner hrs/yr returned, valued at $150/hr — the value of management time on growth instead of firefighting.
Working-capital benefit$13,333
Invoicing 12 days faster puts $167K of billings in your bank sooner. We value that freed working capital at 8% — interest you don't pay on a line of credit, or what you could earn deploying it elsewhere.
Annual total$116,541
Three-year impact
Annual × 3, no growth assumption
$350K
See how the assessment confirms it →Book a 20-min fit call →

Directional, not a quote. The assessment builds the real number from your data.

That's an estimate. The assessment builds the real number from your data — and tells you exactly which fixes are worth doing first.

See the assessment →Book a 20-min fit call →
Who we work with

Commercial service businesses that are growing faster than their systems.

Sometimes the answer is software. Sometimes it is clearer ownership, better intake, cleaner documentation, or a simpler workflow. The point is to fix the operating gap in the right order.

  • Revenue$2M–$20M, with strongest fit around $5M–$30M depending on complexity.
  • IndustriesCommercial trades, field services, specialty contractors, professional services, agencies, managed services, and B2B operators.
  • SituationRevenue is growing, the team is busy, but cash, margin, handoffs, and visibility are becoming harder to manage.
  • SystemsQuickBooks, Jobber, ServiceTitan, CRMs, spreadsheets, inboxes, shared drives, and other tools that no longer connect cleanly.
  • Founder patternThe founder or senior operator is still the control tower for too many routine decisions.
Get in touch

Let's see if we're a fit.

Tell me what's going on. I'll reply with what's likely worth assessing and whether D1 Ops is the right fit — or point you somewhere better.

No automated sales sequence. No generic newsletter. Just a practical next step.